Customer Profile

Customer: Ms. Ong
Company or shop name: Ambrosia Bakery (Gemas Branch)
Nature of Business: Food and Bakery
Type of System: Retail Pos
Sold by: KJ Tan (019-359 5096)

Type of business and profile of user

Ambrosia Bakery is a bakery shop that located at Segamat Baru, within the Segamat city of Johor state. Our company were begins the business from year 2001 until now, and also is one of the famous bakery shops at Segamat city with almost ten years of business experience. Now, Ambrosia Bakery has a branch at Yayasan area.

Model Name

Cougar v7 Pos

Installation Date

3 February 2021

System Configuration for basic one outlet

1 Store 1 User Pro Version (Cougar v7 License) + AR Module + Barcode Module
– 1x Lenovo ThickCentre M270T Desktop Tower Case
o Windows 10 Professional 64-bit
o Intel Core I5-10500 Processor
o 8GB DDR4 2666UDIMM
o 1TB 7200RPM 3.5” Sata + 250GB SSD
o USB Full Size Keyboard & USB Mouse
– 1x ThinkVision E2054 – 19.5” Monitor
– 1x BC-460 Cash Drawer with RJ 11 – (Black) Korea
– 1x XP-E260L Thermal Receipt Printer
– 1x Zebra DS2208 1D Barcode Scanner USB

Why did the user select the IRC product?

– Refer by our loyalty customer (OTN Bakery)
– System are user friendly and reliable company background
– Able to provide best after sales service

Our specific proposals to the customer

Before opening Gemas Branch, customer only purchase software from us which recommended by OTN Bakery. After use for a year planning to open another branch and feel Cougar v7 system is reliable. So customer come back to me ask for the quotation. I quoted a set of Lenovo Desktop Package with 1 Zebra USB Scanner.

Competition from other manufacturers during business negotiation

Cash Register Machine

Improvement of customer job after using the IRC product

More systematic and reduced human error