Restoran Alibaba – Razak Residences

Customer: Restoran Ali Baba – Razak Residences
Company or shop name: Restoran Ali Baba
Block C-G-06, Residensi Bandar Razak – No. 1, Jalan Razak Mansion, Sungai Besi, 57100, Kuala Lumpur
Nature of Business: 24 Hours Mamak Restaurants – Chain Store with Drive-Thru Ordering
Type of System: ECR/POS system type: Casio V-R7000BD  Android Pos System
Sold by Sales/ Support Name: Alex Wong 019-3374781

estoran Alibaba is established and open in 2010 by Mr. Nabees Ahamad, a local Malaysia Indian Muslim mini market operator turn restaurant operator. This first outlet is located at the corner of no. 1, Jalan BK 5/12A, Bandar Kinrara, this particular Indian Muslim restaurant offers locals and non-locals alike with conventional mamak fare as well as Western fusion and hence, aptly dubbed Ali Baba Bistro.

For those living around the immediate area, the all-too-familiar cravings for mamak food can be sated at any given time of the day, as Ali Baba opens it doors for patronage from the early morning til way past midnight. Whether it be breakfast, lunch, dinner or supper, Ali Baba’s comprehensive menu selection is guaranteed to have something for everyone, should they choose to dine in this particular joint or due to limited ground parking bays, the customer also can order through the Drive-Thru Cashiers.

In terms of food, Ali Baba brings about the standard roti galore – roti canai, roti bom, roti tisu, roti planta, just to name a few. Tandoori grill is also available here, where the bright red poultry is best had with soft but chewy naan bread. The naan itself comes in quite a range of flavours but in general, those who frequent this joint prefer to go for Ali Baba’s cheese naan.

Nasi kandar and also nasi briyani – as well as other rice dishes such as the nasi goreng; are available here as well, as one of the rather important part of the menu. A variety of dishes comprising of poultry, beef and mutton, as well as fish, prawns and vegetables are up for picks, perfect for a well-rounded meal of carbs, proteins and fibre. But of course, the taste of the dishes still retains top priority and here in Ali Baba, they do not disappoint.

If you are not into rice-based dishes, one can also opt for noodle dishes as well. Their mee goreng is highly celebrated as one of their signatures, so look out for it whenever the cravings for mee goreng kicks in.

 Casio V-R7000BD Android POS System

29 Dec 2023 and shopping date on 04 Jan 2024

Owner was looking for a upgrade model from Casio with tablet order terminals and the robust performance of the like the Casio V-R7000 Touch Screen E-POS system and IRC reliable WhatsApp Group 24 hours breakdown on site service.

To introduce a 1 Main Cashier and 1 Drive-Thru Cashier and 5 long battery life 8″ tablet mobile order with 2 receipt printers and with networking to a WIFI Rounter with 16 ports Ethernet with POE switch with long range wall mounted WiFi Router to transmit and push kitchen orders from 5 mobile Tablets to 5 units of XP-260L big fonts kitchen printers to Drinks Counter, Main Kitchen and Ala Carte friend wok area. the normal flow of the customer are as follows:

1.) Customers walk into Restaurant, get a table and be seated.
2.) Customers who choose to eat Nasi Kandar rice, walk over to the Rice Counter, select the food and paid at the Cashier.
3.) Customer walk back to their table, sat down and waiter take their beverage and Ala carte orders with the 8″ mobile tablet orders.
4.) Or if WIFI broken down, Waiters can head to V-R7000 BD Order Terminal, and with Dallas Key, lock on to V-R7000 and ‘touch the customer orders’ quickly.
5.) Before finalising the order, the waiter double check’ the order and the ‘pull out’ the Dallas key to send the order to Master server and kitchen printers (KP).
6.) Drink Counter KP prints the order and quickly prepare the beverage like their delicious ‘teh tarik’, ‘teh halia’ ‘ kopi ‘ and others beverage etc.
7.) Ala Carte menu like Roti Canai, Roti Tisu, Naan, Mee Goreng Mamak, Mutabak will be print in the Roti and Main Kitchen area.
8.) Waiter take the ‘barcode table tracking bill’ and place it on the stainless steel bill holder on the customer table.
9.) Mean time customer can continue to place additional food and beverage items and all will be stored into this table account.
10.) Last customer after having a wonderful meal, decided to leave and took the barcode code table account bill to the check out cashier.
11.) Main Cashier just check out one by one of the customers queuing up in a busy line, by just scanning the barcode on the receipt without asking any questions.
12.) Customer happily paid up the bill without and questions and the ‘itemised bill was comprehensive and easy to understand’ and exit.

Nil. As no other competitors can offer such a robust cash registration system and with 24 office hours, 365 days ‘quick response service’ to handle breakdown.

Owner commented the following:
1.) There was a systematic work flow process.
2.) Initial there was some minor mistake for the waiter to locate some of the menu but they get used to it in 2-3 days time.
3.) There was ‘no lost bill or order’ as no food and beverage will be made without the sales registration, without registration the kitchen printer will not print out. This is one of the main concerns of the owner.
4.) Food and drinks were ‘serve to the correct table’ with any mistakes as compare to chaotic times of the past.
5.) Customer are happy they can paid up quickly and exit by using the V-R7000 barcode table tracking method.
6.) On festive periods it can check out 2,400 table bills on a 24 hours non stop operations!
7.) Simple price changes for its manager with access right to handle via Dallas key access management.
8.) End of Day sales reports is ‘push up to the cloud server’ for owner to view anywhere in the world.