Customer: ORIGINAL PENANG KAYU NASI KANDAR SDN. BHD.
Company or shop name: Original Kayu Nasi Kandar – Nu Sentral
Location: LG 30 & 31, Nu Sentral Shopping Mall, No. 201, Jalan Tun Sambanthan, Brickfiends 50470 Kuala Lumpur.
Nature of Business: 24 Hours Mamak Restaurants – Chain Store
Type of System: ECR/POS system type: Casio QT-6600 E-Pos system
Sold by: Alex Wong 019-3374781
Type of business and profile of user
Original Kayu Nasi Kandar started out with a stall at a coffee shop in SS2 Chow Yang here back in 1974 and grew to become one of the most popular “Mamak” restaurants in Klang Valley and Penang. Today, from the little stall around the corner, many such eateries have envolved into much bigger establishments with some owning chains of restaurants that carry same name. Original Kayu Nasi Kandar is one those that made it to the A-list.
Nasi Kandar had its humble origins in Penang Island, one of Malaysia’s key tourist islands up North. What does ‘Nasi Kandar’ mean? ‘Nasi’ means rice in Malay while ‘Kandar’ refers to a formidable stick that is slung across one’s shoulder to carry heavy objects securely hung on both ends of the stick. Nasi kandar was therefore coined to lend meaning to the way in which this local range of delightful Malaysian curry options was sold in the villages since time immemorial.
Over the years, Nasi Kandar has evolved into a far more exciting variety of dishes and has gained so much popularity that Nasi Kandar restaurants may today be found all over Malaysia, albeit, not all such restaurants have had their origins in penang….but as the saying goes ‘Copying is the best form of flattery’!
Casio QT-6600 E-Pos System
25 Nov 2018
System Configuration for basic one outlet
4 units QT-6600B EU-IPL E-POS Touch Terminals.
– 2 Cashiers and 2 Order Terminals
2 units QT-6060D Customer LCD Rear Display. (Main Cashier)
2 units DL2785 Cash Drawer (Metal, 8C/4N Drawer)
5 units XP-Q260IIIX Black, 80mm Thermal printer with auto cutter (Serial)
4 units UP-400 Network Thermal Kitchen Printer
4 pcs QT-6011DLS Magnetic Dallas Probe
10 pcs QT-6012 DKS Magnetic Dallas Key ( with Casio Lanyard)
5 units Right Power PowerBox 1000 VA UPS (w/ AVR)-B/Colour)
1 unit Zebex Z-6170 – Hand-Free Omnidirectional Scanner
1 unit Black Sequirrel XB-3080 – Hand-Free Omnidirectional Scanner
1 unit 16 Port Ethernet, 100 Base Switching Hub (Rack Mount 19″)
1 unit – 8 Port Ethernet, 100 Base Switching Hub (Desktop ) TP-Link
1 unit SRP-310F Thermal printer, Black, 270 mm/sec, (Main & Nasi Kandar, Barcode )
1 unit QF-11CB Controller Box
1 unit QF-R10 Hand Held Terminal
8 points Cat 5 e cabling point from Cashier to Terminals
1 unit 6U/337mm (H) 600mm (W) x 500mm (D) Wall Mount Rack (3 x Power Outlet)
1 unit Small Network PC (Sales Data consolidation befor sending to Mall Management)
4 pcs Kingstone 4GB Compact Flash Card x 1 piece
50 pcs Triangle shape Bill Holder with Table Number
3 units Kitchen Printer Ticket Holder – 500mm(L) x 58mm (H)
Why did the user select the CASIO product?
User is satisfied with the robust performance of the Casio QT-6600 Touch Screen E-Pos system and IRC reliable whatsapps Group 24 hours breakdown on site service.
Our specific proposals to the customer
To introduce a 2 Cashiers and 2 Order terminals with 4 receipt printers and with networking to a 16 port Ethernet switch to push kitchen order to 3 units of UP-400 high speed kitchen printers to Drinks Counter, Main Kitchen and Ala Carte friend wok area. the normal flow of the customer are as follows:
1.) Customers walk into Restaurant, waiter get a table and customers be seated.
2.) Customers who choose to eat Nasi Kandar rice, walk over to the Rice Counter, select the food and paid at the Cashier.
3.) Customer walk back to their table, sat down and waiter told their beverage and Ala carte orders
4.) Waiter head to QT-6600 Order Terminal, and login with their Dallas Key, lock on to QT-6600 and ‘touch the customer orders’.
5.) Before finalising the order, the waiter double check’ the order and the ‘pull out’ the Dallas key to send the order to Master server and kitchen printers (KP).
6.) Drink Counter KP prints the order and quickly prepare the beverage like their delicious ‘teh tarik’, ‘teh halia’ ‘ kopi ‘ and others beverage.
7.) Ala Carte menu like Roti Canai, Roti Tisu, Naan, Mee Goreng Mamak, Mutabak will be print in the Roti and Main Kitchen area.
8.) Waiter take the ‘barcode table tracking bill’ and place it on the green bill holder on the customer table.
9.) Mean time customer can continue to place additiona food and beverage items and all will be stored into this table account.
10.) Last customer after having a wonderful meal, decided to leave and took the barcode code table account bill to the check out cashier.
11.) Main Cashier just check out one by one of the customers queuing up in a busy line, by just scanning the barcode on the receipt without asking any questions.
12.) Customer happily paid up the bill without and questions and the ‘itemised bill was comprehensive and easy to understand’ and exit.
Competition from other manufacturers during business negotiation
Nil. As no other competitors can offer such a robust cash registration system and with 24 office hours, 24/7, 365 days ‘quick response service’ to handle breakdowns .
A parallel OES Hand held order Entry System with 3 handhelds was also introduce for Sunday morning crowds.
Improvement of customer job after using the CASIO product
1.) There was a systematic work flow process.
2.) Initial there was some minor mistake for the waiter to locate some of the menu but they get used to it in 2-3 days time.
3.) There was ‘no lost bill or order’ as no food and beverage will be made without the sales registration, without registration the kitchen printer will not print out.
4.) Food and drinks were ‘serve to the correct table’ with any mistakes as compare to chaotic times of the past.
5.) 3 Marble clip on Kitchen Order holder was also introduce ‘to queue the kitchen orders’.
6.) Customer are happy they can paid up quickly and exit by using the QT-6600 barcode table tracking method.
7.) On festive periods it can check out 2,400 table bills on a 24 hours non stop operations!
8.) Simple price changes for its manager with access right to handle.
9.) End of Day sales reports is ‘push up to the cloud server’ for owner to view anywhere in the world.