Customer: ORIGINAL PENANG KAYU NASI KANDAR SDN. BHD.
Company or shop name: Original Kayu Nasi Kandar – Jaya 33
Location: PG-01A & Al Fresco Area, Gr. Floor, Jaya 33 Jalan Semangat , Seksyen 13 46200 Petaling Jaya.
Nature of Business: 24 Hours Mamak Restaurants – Chain Store
Type of System- ECR/POS system type: Casio V-R7000BD Android Pos System.
Sold by Sales/support: Alex Wong 019-3374781
Type of business and profile of user
Original Kayu Nasi Kandar started out with a stall at a coffee shop in SS2 Chow Yang here back in 1974 and grew to become one of the most popular “Mamak” restaurants in Klang Valley and Penang. Today, from the little stall around the corner, many such eateries have envolved into much bigger establishments with some owning chains of restaurants that carry same name. Original Kayu Nasi Kandar is one those that made it to the A-list.
Nasi Kandar had its humble origins in Penang Island, one of Malaysia’s key tourist islands up North. What does ‘Nasi Kandar’ mean? ‘Nasi’ means rice in Malay while ‘Kandar’ refers to a formidable stick that is slung across one’s shoulder to carry heavy objects securely hung on both ends of the stick. Nasi kandar was therefore coined to lend meaning to the way in which this local range of delightful Malaysian curry options was sold in the villages since time immemorial.
After opening up to numerous nasi kandar restaurants around Penang and Klang Valley locations, the OPKNK management decided to open their first ‘Classic class’ nasi kandar restaurant in Jaya33, Petaling Jaya on 15 Feb. 2020.
It was create with a greate taste of clean atmosphere with a relax theme in this new ‘Classic class’ nasi kandar restaurant.
15 Feb. 2020
System Configuration for basic one outlet
1 units – ( – 1 Cashier and 1 Order Terminal )
Casio V-R7000BD, 2GB Ram, 16GB F-Rom, 15.6″ widescreen,
with 1 USB, 3xRS-232, 1 LAN and c/w Dallas key Reader.
Android Pos Terminal, (Hardware only, without any software)
VS-RSTL-BE Enhanced Restaurant Application License (ERA software)
SDHC Card, 8 GB x 1 piece
DL 2814 Cash Drawer
5 pcs- QT-6012 DKS Magnetic Dallas Key (w/Casio VR Layard)
1 units -11.6 inch HDMI Customer Display
Standalone w/power adaptor (HDMI port)
3 units – CMO Tablet License for VR-7000 With ERA Apps.
2 units – SRP-300E-SG Grey, Thermal printer with auto cutter (Serial)
3 units – SRP-300E-SG Grey, Thermal printer with auto cutter (LAN)
(for Roti Canai, Drinks, Rich Counter, Kitchen Printer etc. )
2 units – Right Power PowerBox 1000 VA UPS (w/ AVR)-B/Colour)
( 2 x V-R7000 and 1 x 16 port switch)
3 units – Samsung IRC 8, Galaxy Tab A, 8.0″ 2019, (Black) HD Display,
Quad-Core 2.0Ghz Cortex-A53, 2GB Ram + 32GB , Android 9.0 (Pie) 5100 mAh battery
1 unit – Black Squirrel XB-3080 -Black, Hand-Free Omnidirectional Scanner
1 unit – ASUS RT-AC88U AC3100 Dual Band Gigabit MU-MIMO Unifi
6 units – Cat 6 e cabling point from Cashier to Terminals
2 x Main Cashier, 2 x Order Terminal , 6 x Kitchen Printers, 2 x WiFi Router, 1 Internet, 1 spare to switch Hub)
Why did the user select the CASIO product?
Owner was looking for a upgrade model from Casio with tablet order terminals and the robust performance of the like the Casio QT-6600 Touch Screen E-Pos system and IRC reliable whatsapps Group 24 hours breakdown on site service.
Our specific proposals to the customer
To introduce a 1 Cashiers and 2 Order terminals, 3 long battery life 8″ tablet mobile order with 2 receipt printers and with networking to a WIFI Rounter with 8 ports Ethernet switch to push kitchen order to 3 units of SRP-300E big fonts kitchen printers to Drinks Counter, Main Kitchen and Ala Carte friend wok area. the normal flow of the customer are as follows:
1.) Customers walk into Restaurant, get a table and be seated.
2.) Customers who choose to eat Nasi Kandar rice, walk over to the Rice Counter, select the food and paid at the Cashier.
3.) Customer walk back to their table, sat down and waiter take their beverage and Ala carte orders with the 8″ mobile tablet orders.
4.) Or if WIFI broken down, Waiters can head to V-R7000 BD Order Terminal, and with Dallas Key, lock on to V-R7000 and ‘touch the customer orders’ quickly.
5.) Before finalising the order, the waiter double check’ the order and the ‘pull out’ the Dallas key to send the order to Master server and kitchen printers (KP).
6.) Drink Counter KP prints the order and quickly prepare the beverage like their delicious ‘teh tarik’, ‘teh halia’ ‘ kopi ‘ and others beverage.
7.) Ala Carte menu like Roti Canai, Roti Tisu, Naan, Mee Goreng Mamak, Mutabak will be print in the Roti and Main Kitchen area.
8.) Waiter take the ‘barcode table tracking bill’ and place it on the green bill holder on the customer table.
9.) Mean time customer can continue to place additional food and beverage items and all will be stored into this table account.
10.) Last customer after having a wonderful meal, decided to leave and took the barcode code table account bill to the check out cashier.
11.) Main Cashier just check out one by one of the customers queuing up in a busy line, by just scanning the barcode on the receipt without asking any questions.
12.) Customer happily paid up the bill without and questions and the ‘itemised bill was comprehensive and easy to understand’ and exit.
Competition from other manufacturers during business negotiation
Nil. As no other competitors can offer such a robust cash registration system and with 24 office hours, 365 days ‘quick response service’ to handle breakdowns .
Improvement of customer job after using the CASIO product
Owner commented the following:
1.) There was a systematic work flow process.
2.) Initial there was some minor mistake for the waiter to locate some of the menu but they get used to it in 2-3 days time.
3.) There was ‘no lost bill or order’ as no food and beverage will be made without the sales registration, without registration the kitchen printer will not print out. This is one of the main concerns of the owner.
4.) Food and drinks were ‘serve to the correct table’ with any mistakes as compare to chaotic times of the past.
5.) Customer are happy they can paid up quickly and exit by using the V-R7000 barcode table tracking method.
6.) On festive periods it can check out 2,400 table bills on a 24 hours non stop operations!
7.) Simple price changes for its manager with access right to handle via Dallas key access management.
8.) End of Day sales reports is ‘push up to the cloud server’ for owner to view anywhere in the world.